Return, Exchange, and Cancellation Policy

RETURN POLICY 

Last updated March 31, 2022 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.  seven days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order for the goods to be eligible for a refund, please make sure that:

• The goods were purchased in the last 7 days

• The goods are in the original packaging

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example, goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

RETURN PROCESS 

To return an item, please email customer service at winsartistry@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address: 

Win's Artistry 

Returns 

RMA#

Return Address (this will be emailed to you along with your RMA number)

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use an insured and trackable method to mail your return. You are responsible for the cost and risk of returning the goods to us. We cannot be held responsible for goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS 

The following items cannot be returned: 

postcards 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note 

• Sale items are FINAL SALE and cannot be returned or refunded. 

QUESTIONS 

If you have any questions concerning our return policy, please contact us at: winsartistry@gmail.com 

CANCELLATION POLICY

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. Cancellations made by the buyer will not be refunded seven days after purchase. Cancellations made by the seller will be refunded in full with a reason why the cancellation was made. You can inform us of your decision by e-mail winsartistry@gmail.com

ETSY CANCELLATION POLICY

A seller may cancel a transaction under the following circumstances:

1. The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or canceled payment.)

2. Both the buyer and seller agree to cancel the transaction before shipment, and the seller has issued the buyer a full refund.

3. The seller has decided to refuse service to the buyer, and if the buyer has already paid, the seller has issued a full refund, including shipping.

4. The buyer did not receive the item(s) ordered, even though the seller has provided proof of shipping, and the seller has issued a refund for the item. (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you'll need to refund in full.)

5. The buyer and seller agreed that the buyer could return the item to the seller for a refund. The seller has received the returned item and issued a refund to the buyer for the item. (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you'll need to refund in full.)

All cancellations must follow these policies:

1. The order meets one of the above criteria.

2. The buyer has not yet received their item. (Received orders don’t qualify for cancellation.)

3. The seller refunds the buyer in full, except as described above.

4. The cancellation meets all of Etsy’s policies, including our Anti-Discrimination Policy.

CONTACT

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail winsartistry@gmail.com